Luxury hospitality is not (only) about glitz and glam, but rather about authentic, personalized, and mindful experiences that create a long-lasting holistic impact and moments of delight.
Explore how to craft a memorable, responsible, and avant-garde guest journey that begins even before the stay and does not end with the invoice or a generic newsletter afterward. Discover what discerning luxury travelers expect, what trends shape the guest experience, and how you can elevate your guest journey to new heights -
Both Petra and Julia travel a lot for both business and leisure. As true luxury explorers, they bring unique perspectives from around the world and will share anecdotes of their most remarkable experiences—both the positive and the challenging.

Please note: this session will be conducted in German.