A survey has shown that hotel employee culture has remained unchanged for decades, despite drastic shifts in the needs of new generations ' including your guests. In this session, we explore how to attract and retain skilled staff in the fast-paced hotel industry. We discuss different ways to recruit top talent, effective training programmes, and, most importantly, how to ensure employee satisfaction and talent retention. Join us to learn proven strategies for building a strong team that enhances guest satisfaction and operational excellence.

Please note: this session will be conducted in German.