In this session we will delve into the most effective ways to deal with reputational damage for hotels and highlight the 10 most effective ways to suite your business (generating positive reviews by providing exceptional customer service, monitoring social media interaction online, reaching younger target audience through Instagram and TikTok). Additionally, there are other things to consider such as asking for feedback rather than waiting for it, responding to negative feedback promptly and taking the conversation offline.

Please note: this session will be conducted in German.