The topic of "Generation Y-Z" is often polarised, and stereotypes make it difficult for many talented newcomers. The question is whether these generations truly differ significantly from their predecessors and what distinguishes their expectations of the hospitality industry. Isn't it more about the changing world around us?
The gap between generations has rarely been so wide. Luxury is being redefined, and demands are evolving. What role will design and technology play in the future? What will be the fundamental expectations for a hotel room in 10 to 15 years?